FogBugz lets you set up snippets. A snippet can be anything from a word or two ("Sincerely yours") to a complete form letter. When you are replying to an email, you simply type the name of the snippet followed by a backtick (`) key, and the snippet will be inserted for you automatically.
Snippets can be used to make it very easy to reply to frequently-asked questions with a canned reply or form letter that has been carefully edited.
There are two kinds of snippets: snippets for everybody, which are set up by an administrator for the whole team to use, and personal snippets, which only work for a single FogBugz user.
If you can't remember what snippet to use, press the snippet key twice (``) to browse a list of snippets.
You can change the key that is used to activate snippets in the Options screen. By default FogBugz uses ` which is conveniently located in the top left corner of an American computer keyboard.
If a snippet contains a section surrounded by [[ and ]], that section will be highlighted after you insert the snippet on most web browsers. This is extremely useful when you want to insert something in the middle of a snippet. For example if the snippet b is defined as shown in the picture above, you can type b`24 to produce:
I have looked up your account number and your current balance is $24. Thank you for contacting us.
Snippets only work in the main editing area of a case.
