Every case in the system is given a priority from 1 to 7, where 1 is the highest priority.
You can rename the text labels given to priority 1 through 7 to suit your preferences.
To change the labels:
-
Log on as an administrator
-
Click Priority in the menu bar
The best way to use priorities is to have a single, global priority scheme across all your projects, bugs, and features, so that every team member can always work down their list of cases in order of priority.
Here is a typical scheme you might use:
- Life or death emergency... the roof is actually on fire. Drop everything and fix.
- A customer is waiting for this
- Very important
- Important
- Not so important - fix if time
- Probably won't fix but worth remembering
- Do not fix
